Pacific Air Virtual Group | PCV
PCV · “Pacific Air” on VATSIM

Australia's largest virtual airline group.

Pacific Air Virtual Group flies regional, domestic, international and freight operations across Australia and the world — connected by our members on the VATSIM network.

PCVICAO code
16Aircraft in the fleet
6Bases across Australia and NZ
20+Destinations served

Who we are

Built by pilots, run like an airline.

Pacific Air Virtual Group operates a full network of regional, domestic, international and freight services, connecting the Pacific to Asia, North America and beyond. Every sector is flown by our community on the VATSIM network, under the callsign Pacific Air.

We're structured the way a real-world airline group is: an Executive Team led by our CEO, accountable to a Board of Directors, with dedicated leadership across flight operations, corporate services, and member events.

Read our story
Pacific Air Virtual Boeing 737-800, VH-6OB, on the tarmac

Our network

Flying from six bases across the Pacific.

SydneyMain hub
BrisbaneBase
MelbourneBase
PerthBase
AucklandBase

View the full route map

Pacific Air Virtual 737-800 being serviced on stand at night

Our fleet

Sixteen aircraft, one world.

From the Dash 8 on regional island hops to the A380 on our flagship long-haul services, our fleet is built to cover every kind of flying our members want to do — short domestic legs, transpacific international sectors, and freight.

See the full fleet

Ready to fly with Pacific Air?

Join us on VATSIM, or get in touch if you have questions about the airline.

Join today
Group News

Latest news from Pacific Air Virtual Group.

Announcements, leadership updates and stories from across the group.

Pilots 9 October 2026

The Pacific Air pilot portal is now live

We're excited to announce that the Pacific Air pilot portal is now live. The portal is your new home for everything about your flying with Pacific Air, from your Newsky stats to your training.

Announcements

Pilot announcements will now come through the portal, so you'll see them as soon as you log in. We'll still keep posting announcements in our Discord as well.

Your Newsky flights and stats

The portal connects to Newsky, so your flights come straight through. You'll be able to see your own stats, including your last flight, your hours, your average rating and landing rate, and your favourite aircraft and route. Pilot Services staff can also review your flights and PIREPs in the portal, so everyone is looking at the same information.

Training

You can now request training directly from the portal, whether it's help with an aircraft type, VATSIM procedures or phraseology. You can follow your requests and read notes from your instructors there too.

How to get an account

To have your pilot portal account set up, email pilotservices@pacificairvirtual.com with your name and the name you fly under on Newsky. Our Pilot Services team will set you up and send you your login details.

We can't wait for you to try it out. If you have any questions, please reach out to Pilot Services.

Pacific Air Pilot Services


Leadership 9 October 2026

Kyron Flavel appointed Technology Services Director

A Pacific Air Airbus A350 in green and white livery flying above the clouds
A Pacific Air A350 above the clouds. As Technology Services Director, Kyron will lead the technology that supports our pilots and staff across the group.

Pacific Air Virtual Group is pleased to announce the appointment of Kyron Flavel as our new Technology Services Director.

Kyron takes up the role having most recently served as Acting Executive Director, Events & Engagement, where he led the group's events and member engagement programs. His time in that role gave him a close understanding of what our pilots and staff need day to day — experience that will serve him well as he shapes the tools and systems they rely on.

Kyron brings strong technology skills to the airline, and his technical knowledge has already been a real asset to Pacific Air Virtual. He is well placed to lead the group's technology, from our website and portals to the tools that keep our operations running smoothly.

As Technology Services Director, Kyron will lead the Technology team, working with every department to deliver the systems our pilots and staff use, and responding to technology requests from across the group.

Appointment

Kyron Flavel

Technology Services Director

kyron.flavel@pacificairvirtual.com
technology@pacificairvirtual.com

The Board of Directors and the wider membership congratulate Kyron on his appointment and thank him for his contribution to Events & Engagement.

Kyron can be contacted directly at kyron.flavel@pacificairvirtual.com, or for technology matters at technology@pacificairvirtual.com.


Leadership 18 September 2026

Pacific Air Virtual Group announces Acting Executive appointments

A Pacific Air Express aircraft on the tarmac with airstairs deployed
A Pacific Air Express service prepares for departure. The group's Executive Team oversees operations across the mainline and its subsidiary carriers.

Ashden Bell is taking a period of leave from her role as Chief Executive Officer, and the Board of Directors has confirmed a series of Acting Executive appointments to lead Pacific Air Virtual Group in her absence. The Board is pleased to appoint the following members of staff to their acting positions, effective from 21 September 2026 and concluding on 5 October 2026.

The Board of Directors is pleased to appoint Zane Gowans as Acting Chief Executive Officer for the duration of Ashden's leave. Zane brings a wealth of experience to the role, having most recently served as Executive Director, Flight Operations & Standards, where he was instrumental in lifting the group's operational standards and building a culture of safety and professionalism across the mainline and subsidiary carriers. His deep operational background, calm decision-making under pressure and clear commitment to the group's members make him exceptionally well placed to lead Pacific Air Virtual Group through this period.

The Board is equally pleased to appoint Cooper Schilli as Acting Executive Director, Flight Operations & Standards, stepping up from his role in Events & Engagement for the duration of the acting appointments. Cooper has been a driving force behind the group's events and member engagement programs, and has consistently demonstrated the kind of organisational rigour, attention to detail and people-first leadership that flight operations demands. The Board is confident that Cooper will bring the same energy and standards to this new portfolio that he has shown throughout his time with the group.

Together, these appointments reflect the Board's ongoing commitment to developing leaders from within the group's ranks — recognising strong leadership capability, sound judgement and a proven track record of delivering for our members.

Acting Executive

Zane Gowans

Acting Chief Executive Officer

Acting Executive

Cooper Schilli

Acting Executive Director — Flight Operations & Standards

Vacancy

Acting Executive Director, Events & Engagement

This position is currently vacant. Expressions of interest from members are welcome — see our Employment page for details.

These acting appointments will run from 21 September 2026 to 5 October 2026, covering the period of Ashden's leave, after which the group's ordinary leadership structure will resume. The Board of Directors and the wider membership thank both Zane and Cooper for stepping up to these roles, and wish Ashden a restful period of leave.

Members with questions about these changes, or who are interested in the vacant Acting Executive Director, Events & Engagement position, are encouraged to reach out via info@pacificairvirtual.com.

Interested in joining the team?

We're always looking for passionate members to help lead the group forward.

View opportunities
About Us

A virtual airline, run like a real one.

Pacific Air Virtual Group is Australia's largest virtual airline, built around the same governance and operational structure as the airlines we simulate.

Our founder

Founded by Ashden Bell.

Pacific Air Virtual Group was founded by Ashden Bell, a long-time virtual airline executive with a career spanning multiple executive roles across the virtual aviation industry. Before being appointed Chief Executive Officer of Pacific Air Virtual Group, Ashden served as Chief Operating Officer of Skyline Virtual Air, where he helped shape flight operations and standards for another major virtual carrier.

Drawing on that experience, Ashden built Pacific Air Virtual Group around a clear principle: a virtual airline should be as well run as the real ones it simulates, with proper governance, clear accountability, and a genuine focus on the experience of every pilot who logs on.

"I've spent years in virtual airline leadership, and the thing that always separates a good virtual airline from a great one is structure — real accountability, real standards, and people who care about getting the details right."

Ashden Bell, Chief Executive Officer & Managing Director

How we're governed

Led by an Executive Team, accountable to a Board.

Pacific Air Virtual Group is led day-to-day by our Chief Executive Officer and Executive Team, who are responsible for flight operations and standards, member events and engagement, and corporate services. The Executive Team is in turn accountable to our Board of Directors, which provides oversight of the group's direction and standards across all of our operations.

Board of Directors

Governance & oversight

Sets the long-term direction of the group and holds the Executive Team accountable for how it's run.

Executive Team

Day-to-day leadership

Led by the CEO, responsible for flight operations, member engagement, and corporate services across the group.

Our Members

The airline in action

Every sector on our network is flown by our community of virtual pilots on the VATSIM network.

Meet the team

Pacific Air Virtual 737-800 on the taxiway, oneworld livery

What we fly

Regional, domestic, international and freight.

From short regional hops within Queensland to long-haul international sectors across the Pacific and beyond, Pacific Air Virtual operates the full spread of services you'd expect from a major carrier — including dedicated freight operations.

We fly under the ICAO code PCV and the callsign Pacific Air, exclusively on the VATSIM network.

Want to know more?

Reach out to our team — we're happy to talk about the airline.

Contact us
Our Team

Leadership across the group.

Pacific Air Virtual Group is led by our Chief Executive Officer and Executive Team, who are accountable to our Board of Directors.

Executive Team

Pacific Air Virtual Group

Our Executive Team is responsible for the day-to-day running of the group, and reports to the Board of Directors.

Executive

Ashden Bell

Chief Executive Officer & Managing Director

ashden.bell@pacificairvirtual.com
Executive

Zane Gowans

Executive Director — Flight Operations & Standards

zane.gowans@pacificairvirtual.com
Executive

Cooper Schilli

Executive Director — Events and Engagement

cooper.schilli@pacificairvirtual.com
Executive

Taij Lauder

Executive Director — Corporate Services

taij.lauder@pacificairvirtual.com

Group Leadership

Our sister carriers

Pacific Air Virtual Group also leads two sister virtual carriers, each with their own dedicated Chief Executive Officer.

SwiftJet America

Haydyn Wills

Chief Executive Officer, SwiftJet America

haydyn.wills@pacificairvirtual.com
AirAustralia

Ayden Holton

Chief Executive Officer, AirAustralia

ayden.holton@pacificairvirtual.com

Have a question for a specific member of our leadership? Every member of the Executive Team can be reached directly by email, or you can send a general enquiry to info@pacificairvirtual.com.

Board oversight

Our Executive Team is accountable to the Pacific Air Virtual Group Board of Directors.

Email the Board
Group Subsidiaries

Two carriers, one group.

Alongside our Pacific Air mainline network, Pacific Air Virtual Group operates two subsidiary carriers — each with its own identity, network and leadership — expanding where and how our members can fly.

Our group

Built to reach further than Pacific Air alone.

AirAustralia and SwiftJet America both report into the Pacific Air Virtual Group Executive Team, each led by their own Chief Executive Officer. They fly under their own liveries and networks, giving our members two more ways to fly within the one group.

airaustralia

Low-cost. Regional. Part of the Pacific Air Virtual Group.

AirAustralia is the Group's low-cost subsidiary, flying regional and domestic routes that complement — rather than repeat — the Pacific Air mainline network. Where Pacific Air connects the major capitals to the world, AirAustralia links the secondary cities and regional centres in between, along with a handful of leisure routes of its own.

Ayden HoltonChief Executive Officer
Melbourne (Avalon)Operating base
ATR 72 · A220 · A330Fleet in service
AirAustralia Airbus A220, VH-CSA, at the gate at dusk

AirAustralia routes

Filling in the gaps in our network.

A sample of the routes AirAustralia flies alongside the Pacific Air mainline network:

  • Western Sydney – Townsville WSI–TSV
  • Sydney – Emerald SYD–EMD
  • Rockhampton – Melbourne ROK–MEL
  • Brisbane – Western Sydney BNE–WSI
  • Avalon – Auckland AVV–AKL
  • Perth – Broome PER–BME
  • Adelaide – Kangaroo Island ADL–KGC
  • Cairns – Mount Isa CNS–ISA
  • Sydney – Broken Hill SYD–BHQ
  • Western Sydney – Denpasar WSI–DPS

SwiftJet America logo SwiftJet America

Fly fast. Fly proud.

SwiftJet America is the Group's United States subsidiary, based out of San Francisco International Airport (KSFO). Where Pacific Air's international network reaches a handful of US gateways, SwiftJet builds out a full domestic network across America for our members to fly.

Haydyn WillsChief Executive Officer
San Francisco · KSFOOperating base
Domestic USANetwork focus

SwiftJet America routes

A domestic network built from San Francisco.

A sample of the routes SwiftJet America flies from its KSFO base:

  • San Francisco – Los Angeles KSFO–KLAX
  • San Francisco – Seattle KSFO–KSEA
  • San Francisco – Las Vegas KSFO–KLAS
  • San Francisco – Denver KSFO–KDEN
  • San Francisco – Chicago KSFO–KORD
  • San Francisco – Dallas/Fort Worth KSFO–KDFW
  • San Francisco – New York (JFK) KSFO–KJFK
  • San Francisco – Miami KSFO–KMIA
  • San Francisco – Phoenix KSFO–KPHX
  • San Francisco – Honolulu KSFO–PHNL

Questions about the Group?

Reach our subsidiary leadership through the team directory, or send us a general enquiry.

View the team directory
Fleet

Sixteen aircraft, thirteen types.

Our fleet spans regional turboprops and jets through to widebody long-haul equipment, covering every route on our network — from a short island hop to a transpacific long-haul service.

Pacific Air Virtual Boeing 737-800, registration VH-6OB, oneworld livery

Livery

Green, teal and white.

Every aircraft in the fleet wears our signature green-to-teal tail, echoing the wordmark our members fly under every day. Several of our aircraft also carry the oneworld livery, reflecting our alliance partnerships within the simulated world.

The fleet list

Aircraft & registrations

Each aircraft is named for an island across our network — a nod to the Pacific routes we were founded to serve.

RegistrationAircraft nameTypeFamily
VH-64AIsland of MangoDH8DDe Havilland Canada Dash 8-400
VH-65AIsland of TongaF100Fokker 100
VH-65BIsland of KitoF100Fokker 100
VH-66A—B752Boeing 757-200
VH-6BAIsland of NomukaB38MBoeing 737 MAX 8
VH-6BBIsland of EfateB38MBoeing 737 MAX 8
VH-6EAIsland of FukaveA320Airbus A320-200
VH-6IAIsland of MaldenA388Airbus A380-800
VH-6JAIsland of FonoifuaA359Airbus A350-900
VH-6NAIsland of Espiritu SantoB739Boeing 737-900
VH-6OAIsland of Vatu VaraB738Boeing 737-800
VH-6OBIsland of Arorae · oneworldB738Boeing 737-800
VH-6PAIsland of TofuaA319Airbus A319-100
VH-6QAIsland of KotuA21NAirbus A321neo
VH-6WAIsland of MatukuB77WBoeing 777-300ER
VH-6XAIsland of TabiteueaA333Airbus A330-300

How the fleet is used

Matched to every mission.

Dash 8-400 & Fokker 100Regional and island-hopping services
A319, A320 & A321neoDomestic and short-haul sectors
737-800, 737-900 & 737 MAX 8Domestic and short-haul international
757-200Medium-haul international
A330-300Medium-haul international & freight
A350-900 & 777-300ERLong-haul international flagship routes
A380-800Flagship long-haul services

See where our fleet flies.

Check out our full network of domestic, regional and international routes.

View routes
Routes

Our network.

Pacific Air Virtual flies from Sydney, our main hub, plus Brisbane, Melbourne, Perth and Auckland, to destinations right across Australia, New Zealand, the Pacific, Asia and North America.

Our bases

Five bases, one main hub.

SydneyMain hub
BrisbaneBase
MelbourneBase
PerthBase
AucklandBase

Domestic & regional Australia Flown from Sydney, Brisbane, Melbourne and Perth

  • Sydney SYD
  • Brisbane BNE
  • Melbourne MEL
  • Perth PER
  • Adelaide ADL
  • Cairns CNS
  • Western Sydney WSI
  • Townsville TSV
  • Darwin DRW
  • Rockhampton ROK
  • Emerald EMD
  • Gladstone GLT
  • Moranbah MOV

New Zealand Flown from Sydney, Brisbane and Melbourne

  • Auckland AKL
  • Christchurch CHC
  • Queenstown ZQN
  • Wellington WLG

Pacific Islands Flown from Sydney and Auckland

  • Nadi NAN
  • Rarotonga RAR
  • Port Vila VLI

Asia Flown from Sydney and Perth

  • Tokyo NRT
  • Singapore SIN
  • Denpasar DPS

North America Flown from Sydney

  • Honolulu HNL
  • Los Angeles LAX

How to fly with us

Every sector, flown live on VATSIM.

Our network is flown on the VATSIM network under the ICAO code PCV and callsign Pacific Air. Whether it's a short regional freight run into Moranbah or a long-haul international sector into Tokyo or Los Angeles, our members choose the routes and aircraft from the fleet to match.

See the aircraft we fly
Pacific Air Virtual 737-800 being loaded at the gate at night

Questions about the network?

Get in touch and we'll point you in the right direction.

Contact us
Operations

Pacific Air, live.

See our flights in the air right now, our fleet, and who flew our latest flights. Everything here comes from Newsky.

Live map

In the air right now.

Live from Newsky

Flights in the air

Flying right now.

FlightAircraftRouteDepartedETA (UTC)

Updated every minute from Newsky. ETA is Newsky's estimate where available, otherwise the scheduled arrival.

Our fleet

Our aircraft.

AircraftTypeStatusLast flight

Aircraft being flown right now show as In the air.

Recent flights

Who flew our latest flights.

Employment

Join the team behind Pacific Air.

We're always interested in hearing from people who want to help run Australia's largest virtual airline.

Current vacancies

Open positions

Executive Team

Executive Director, Corporate Services

Applications close 28 October 2026
Role level
Tier 8 Leadership
Reports to
Chief Executive Officer
Division
Corporate Services
Closing date
28 October 2026

About the role

As Executive Director, Corporate Services, you'll be a member of the Pacific Air Executive Team and lead the Corporate Services Division, which looks after the airline's marketing, finances and public representation. You'll work closely with the Chief Executive Officer and the rest of the executive team to grow the airline.

What you'll do

  • Work with the Chief Executive Officer to ensure appropriate funding and income initiatives are in place
  • Make sure the airline is well represented in the community and visible on the VATSIM network
  • Lead marketing initiatives across our digital presence
  • Create community initiatives such as merchandise with the Chief Executive Officer
  • Work with the executive team on policy development and the airline's strategic growth

What we're looking for

  • A general knowledge of marketing, finances and public representation
  • Experience as, or the ability to be, an effective line manager
  • The ability to write SOPs and provide governance on them
  • Someone approachable who's comfortable making difficult decisions
  • Previous virtual airline management or VATSIM experience is highly regarded, but not required
Training Department

Instructors

Multiple positions open
Department
Training
Reports to
Training Services Director
Network
VATSIM
Closing date
Open until further notice

About the role

We're looking for several Instructors to join the Training Department and help our pilots fly with confidence on the VATSIM network. You'll work directly with pilots on their phraseology and support them through the critical phases of flight.

What you'll do

  • Work with pilots on their phraseology on the VATSIM network
  • Assist pilots through critical phases of flight
  • Share your knowledge of particular aircraft types with the pilots you train

What we're looking for

  • A strong knowledge of particular aircraft types
  • Confidence with phraseology and flying on the VATSIM network
  • The patience and clarity to guide pilots through critical phases of flight

Interested in a different role? We're always happy to hear from you at employment@pacificairvirtual.com.

Behind the scenes

More than pilots.

Running Pacific Air Virtual Group takes more than people flying the network — from flight operations and standards, to member events, to corporate services, our staff teams keep the airline running. Openings are posted here as they come up.

Ground crew servicing a Pacific Air Virtual 737-800 at the gate
Join

Fly with Pacific Air.

Ready to join our community of virtual pilots? Here's everything you need to get started.

Join our Discord

Connect with the community, get support and stay up to date with everything happening at Pacific Air.

discord.gg/VQUU2bNu2

Join our Newsky

Newsky is where we log our flights — sign up here to start tracking your sectors with the airline.

newsky.app/airline/PCV

Need help?

If you require help or have any concerns, reach out to our Pilot Services Team and a member will be in contact with you.

pilotservices@pacificairvirtual.com
Contact

Get in touch.

Whether it's a general question, an employment enquiry, or something you'd like to raise with our leadership, here's where to send it.

General enquiries

Questions about the airline, our network or getting involved.

info@pacificairvirtual.com

Employment

Interested in joining the team behind Pacific Air?

employment@pacificairvirtual.com

Office of the CEO

For matters you'd like to raise directly with our Chief Executive Officer.

ceo@pacificairvirtual.com

Board of Directors

For governance matters or concerns you'd like the Board to be aware of.

board@pacificairvirtual.com

Our team

Want to reach a specific member of the Executive Team?

View the team directory

Fly with us

PCV · Pacific Air

Pacific Air Virtual Group operates on the VATSIM network under the ICAO code PCV and the callsign Pacific Air, flying regional, domestic, international and freight services from our main hub in Sydney.

Pacific Air Virtual 737-800 on the ramp
Privacy Policy

Your privacy at Pacific Air.

What we collect, why we collect it, who we share it with, and how you can access, correct or delete it.

1. About this policy

Pacific Air Virtual collects only the personal information needed to run our virtual airline, and never sells it. This policy explains what we collect, why, who we share it with, and how you can access, correct or delete it.

PAV is a non-commercial flight simulation community. We are not affiliated with any real-world airline, and nothing on our website, Discord server or flight tracking tools relates to real-world travel.

This policy applies to our website at pacificairvirtual.com, our Newsky, our Discord server, and any flight tracking software we provide or recommend. It is written with the Australian Privacy Principles (Privacy Act 1988 (Cth)) in mind, and also covers members in the European Union and United Kingdom under the GDPR.

By registering as a pilot or using our services, you agree to the handling of your information as described here.

2. Information we collect

We collect information you give us when you register, information generated when you fly with us, and basic technical data from your use of our website.

CategoryWhat it includesWhere it comes from
Account detailsName, email address, country, password (stored hashed), pilot IDYou, at registration
Network IDsVATSIM CID and/or IVAO VIDYou, at registration
Community accountsDiscord username and user IDYou, when you join or link Discord
Flight dataPIREPs, routes, flight times, aircraft, landing rates, fuel, position reports during flights, rank and hoursOur flight tracker and your submissions
CommunicationsMessages to staff, support requests, applications and event sign-upsYou

We do not ask for payment details, government ID numbers or any sensitive information such as health or political views. Please do not send us this kind of information.

Live flight positions may be shown publicly on our live map and leaderboards together with your pilot ID and name (or display name).

3. How we use your information

We use your information only to run PAV as a flight simulation community. Specifically, we use it to:

  • Create and manage your pilot account, rank, hours and awards
  • Record, validate and display your flights (PIREPs, live map, statistics, leaderboards)
  • Confirm your VATSIM or IVAO membership and check flights were flown on the network where required
  • Give you access to the right Discord roles and channels
  • Send you service emails such as account notices, password resets and inactivity reminders
  • Send optional news and event announcements, which you can opt out of at any time
  • Keep the community safe and enforce our rules, including investigating misconduct or cheating
  • Maintain, secure and improve our website and tools

We do not use your information for advertising, and we do not make automated decisions about you with legal or similarly significant effects.

4. Who we share it with

We share information only with the services that make PAV work, and only as much as each one needs. We never sell or rent personal information.

ServicePurposeInformation involved
NewskyPilot accounts and flight trackingAccount details, flight data
VATSIM / IVAOMembership and online-flight checksNetwork ID, flight data
DiscordCommunity server, roles, announcementsDiscord username and ID, pilot ID

Each of these services has its own privacy policy, which governs how it handles your data.

We may also disclose information if required by law, or where needed to protect the safety of our members or the integrity of the community. PAV staff (volunteers) can see member information only as far as their role requires.

5. Storage, security and retention

We keep your information on secured servers and delete or anonymize it once it is no longer needed.

Security. Passwords are stored hashed, our website uses HTTPS, and admin access is limited to staff who need it. No system is perfectly secure; if a data breach is likely to cause you serious harm, we will notify you and, where required, the Office of the Australian Information Commissioner (OAIC).

Overseas storage. Some of our service providers (such as Discord and our host) store data outside Australia, including in the United States and Europe. By using PAV you consent to this transfer, and we choose providers with reasonable security practices.

Retention.

  • Active accounts: kept while your account is active
  • Inactive accounts: may be marked inactive after 30 days and deleted after 4 months without activity
  • Flight records: kept with your account; after deletion they may remain in anonymized statistics
  • Server logs: kept for up to 90 days

6. Your rights

You can ask to see, correct or delete your personal information at any time by contacting us (section 7). We will respond within 30 days.

  • Access: request a copy of the information we hold about you
  • Correction: update your details in your profile, or ask us to fix anything inaccurate
  • Deletion: ask us to close your account and delete your data, except anything we must keep to meet a legal obligation
  • Opt out: unsubscribe from news emails using the link in each email or your profile settings

EU and UK members. Under the GDPR you also have the right to restrict or object to processing, to data portability, and to withdraw consent. We process your data to provide the service you signed up for (contract), and for our legitimate interest in running a safe, fair community.

Complaints. Please contact us first so we can try to fix the problem. If you are not satisfied, you can complain to the OAIC in Australia, or to your local data protection authority in the EU or UK.

7. Other details and contact

Minimum age. Members must be at least 13 years old, in line with Discord's terms and VATSIM/IVAO requirements. If we learn that we hold information about a child under this age, we will delete it.

Cookies. We use essential cookies to keep you logged in and remember your settings.

Changes to this policy. We may update this policy as our services change. We will post the new version here with an updated date and announce significant changes on Discord or by email.

Contact us. For privacy questions or requests, contact our privacy contact:

DiscordOpen an executive ticket in the Discord

Last updated: 26 September 2026

Training

Request training.

Want a hand with an aircraft in our fleet, or getting comfortable on VATSIM? Tell us what you need and when you're free, and our training team will match you with an instructor.

About you
What you'd like help with

Choose any aircraft, any VATSIM topics, or both.

Aircraft

VATSIM

Your availability

Days you can usually fly

Times of day

Pilot and staff portals

We'll be back shortly.

The pilot and staff portals are temporarily offline while we upgrade them with a more secure login and a shared database, so your account and details work on every device.

Pilots

Your flights on Newsky aren't affected. Keep flying as normal, and everything will show in the portal once it's back.

For help in the meantime, email pilotservices@pacificairvirtual.com.

Training

You can still ask for training using the request form on our Training page, or by emailing the Training team.

Go to the Training page

Staff

Please keep using Discord and email for now. We'll let you know as soon as the staff portal is back, along with your new login details.

Announcements will continue on our Discord while the portals are offline. Thanks for your patience.

VATSIM recommended, your data protected

Flying on the VATSIM network isn’t mandatory at Pacific Air, but we highly recommend it for the live air traffic control and realism it brings to every sector. Whether you fly online or offline, we collect only the information needed to run the airline and never sell it. Member data is handled in line with the Australian Privacy Principles and the EU and UK General Data Protection Regulation (GDPR), so you can access, correct or delete your information at any time.

Read our Privacy Policy