Australia's largest virtual airline group.
Pacific Air Virtual Group flies regional, domestic, international and freight operations across Australia and the world — connected by our members on the VATSIM network.
Live from Newsky
Latest news
What's happening at Pacific Air.
Who we are
Built by pilots, run like an airline.
Pacific Air Virtual Group operates a full network of regional, domestic, international and freight services, connecting the Pacific to Asia, North America and beyond. Every sector is flown by our community on the VATSIM network, under the callsign Pacific Air.
We're structured the way a real-world airline group is: an Executive Team led by our CEO, accountable to a Board of Directors, with dedicated leadership across flight operations, corporate services, and member events.
Read our story
Our network
Flying from six bases across the Pacific.
Our fleet
Sixteen aircraft, one world.
From the Dash 8 on regional island hops to the A380 on our flagship long-haul services, our fleet is built to cover every kind of flying our members want to do — short domestic legs, transpacific international sectors, and freight.
See the full fleetOur community lives on Discord.
Chat with other pilots, get help with your flights, hear about events and group flights first, and meet the team.
Follow Pacific Air
Photos, videos and news from across the airline.
Ready to fly with Pacific Air?
Join our Discord, sign up on Newsky, and you're ready for your first flight.
Latest news from Pacific Air Virtual Group.
Announcements, leadership updates and stories from across the group.
It's Movember: let's look out for each other 💙
Today, 1 November, marks the beginning of Movember, a month dedicated to men's health, focusing on mental health, suicide prevention, and prostate and testicular cancer awareness 💙
Here is something worth a thought. The bloke you might have just got off the phone with, or just finished a flight with, could be doing it tougher than they let on. Too many men carry things alone because they feel like they should be able to handle it, and they shouldn't have to feel that way.
This month is special to members of the Executive Team, and we for one have seen the effects of mental health on someone very special to our hearts. So this month, we're asking everyone to check in on someone who isn't themselves, talk about something that's having an effect on you, and put yourself out there in case anyone does want to have a chat. This community is more than PIREPs and flight hours, believe it or not!
If you ever need to talk to someone
If you're in Australia, you can reach out to the following services. All of them are available 24/7.
If you're outside of Australia, visit www.findahelpline.com to find free support in your country.
Our DMs are always open
I also want to make one thing very clear: our DMs are always open to anyone. If you ever want to vent, want someone to listen, or just have a chat that has nothing to do with virtual aviation or VATSIM, we will always find the time to talk. They're always open, no judgement, anytime. You're never bothering us by reaching out.
Look after yourselves, gents. Let's make this Movember count 💙
Pacific Air Virtual Executive Team
Pacific Air is now a VATSIM Associated Airline
We're proud to announce that Pacific Air Virtual is now a VATSIM Associated Airline. This recognition from VATSIM, the Virtual Air Traffic Simulation Network, is a milestone for our airline and for every pilot who has flown a Pacific Air sector online with live air traffic control.
What this means for Pacific Air
Becoming a VATSIM Associated Airline recognises Pacific Air as a virtual airline that operates on the network and supports the standards and community VATSIM is built on. It reflects the work our pilots, instructors and staff have put into flying professionally, using correct phraseology and looking after one another on frequency.
Whenever you fly Pacific Air on VATSIM, file and fly under our ICAO code PCV with the callsign Pacific Air, so controllers and other pilots know exactly who you are flying for.
Flying on VATSIM with us
Flying on VATSIM is still not mandatory at Pacific Air, but we highly recommend it. Live air traffic control brings a level of realism to every sector that's hard to beat, from your clearance at the gate to your final approach.
New to the network? Here's how to get started:
- Create a free VATSIM account at vatsim.net and complete the network's introductory steps.
- Ask our Training team for help with VATSIM procedures and phraseology. You can request training from our Training page or in the pilot portal.
- Plan your flight on our route map and open it in SimBrief, then log it on Newsky as usual.
- Join our Discord to find other Pacific Air pilots flying online and hear about group flights.
Thank you
This milestone belongs to our whole community. Thank you to every pilot who has flown Pacific Air on VATSIM, to our instructors for helping pilots build their confidence on the network, and to our staff for their work behind the scenes. We can't wait to see more Pacific Air callsigns on the scopes.
If you have any questions about flying with Pacific Air on VATSIM, contact pilotservices@pacificairvirtual.com or ask in our Discord.
Pacific Air Virtual
The Pacific Air pilot portal is now live
We're excited to announce that the Pacific Air pilot portal is now live. The portal is your new home for everything about your flying with Pacific Air, from your Newsky stats to your training.
Announcements
Pilot announcements will now come through the portal, so you'll see them as soon as you log in. We'll still keep posting announcements in our Discord as well.
Your Newsky flights and stats
The portal connects to Newsky, so your flights come straight through. You'll be able to see your own stats, including your last flight, your hours, your average rating and landing rate, and your favourite aircraft and route. Pilot Services staff can also review your flights and PIREPs in the portal, so everyone is looking at the same information.
Training
You can now request training directly from the portal, whether it's help with an aircraft type, VATSIM procedures or phraseology. You can follow your requests and read notes from your instructors there too.
How to get an account
To have your pilot portal account set up, email pilotservices@pacificairvirtual.com with your name and the name you fly under on Newsky. Our Pilot Services team will set you up and send you your login details.
We can't wait for you to try it out. If you have any questions, please reach out to Pilot Services.
Pacific Air Pilot Services
Kyron Flavel appointed Technology Services Director
Pacific Air Virtual Group is pleased to announce the appointment of Kyron Flavel as our new Technology Services Director.
Kyron takes up the role having most recently served as Acting Executive Director, Events & Engagement, where he led the group's events and member engagement programs. His time in that role gave him a close understanding of what our pilots and staff need day to day — experience that will serve him well as he shapes the tools and systems they rely on.
Kyron brings strong technology skills to the airline, and his technical knowledge has already been a real asset to Pacific Air Virtual. He is well placed to lead the group's technology, from our website and portals to the tools that keep our operations running smoothly.
As Technology Services Director, Kyron will lead the Technology team, working with every department to deliver the systems our pilots and staff use, and responding to technology requests from across the group.
Kyron Flavel
Technology Services Director
kyron.flavel@pacificairvirtual.com
technology@pacificairvirtual.com
The Board of Directors and the wider membership congratulate Kyron on his appointment and thank him for his contribution to Events & Engagement.
Kyron can be contacted directly at kyron.flavel@pacificairvirtual.com, or for technology matters at technology@pacificairvirtual.com.
Pacific Air Virtual Group announces Acting Executive appointments
Ashden Bell is taking a period of leave from his role as Chief Executive Officer, and the Board of Directors has confirmed a series of Acting Executive appointments to lead Pacific Air Virtual Group in his absence. The Board is pleased to appoint the following members of staff to their acting positions, effective from 21 September 2026 and concluding on 5 October 2026.
The Board of Directors is pleased to appoint Zane Gowans as Acting Chief Executive Officer for the duration of Ashden's leave. Zane brings a wealth of experience to the role, having most recently served as Executive Director, Flight Operations & Standards, where he was instrumental in lifting the group's operational standards and building a culture of safety and professionalism across the mainline and subsidiary carriers. His deep operational background, calm decision-making under pressure and clear commitment to the group's members make him exceptionally well placed to lead Pacific Air Virtual Group through this period.
The Board is equally pleased to appoint Cooper Schilli as Acting Executive Director, Flight Operations & Standards, stepping up from his role in Events & Engagement for the duration of the acting appointments. Cooper has been a driving force behind the group's events and member engagement programs, and has consistently demonstrated the kind of organisational rigour, attention to detail and people-first leadership that flight operations demands. The Board is confident that Cooper will bring the same energy and standards to this new portfolio that he has shown throughout his time with the group.
Together, these appointments reflect the Board's ongoing commitment to developing leaders from within the group's ranks — recognising strong leadership capability, sound judgement and a proven track record of delivering for our members.
Zane Gowans
Acting Chief Executive Officer
Cooper Schilli
Acting Executive Director — Flight Operations & Standards
Acting Executive Director, Events & Engagement
This position is currently vacant. Expressions of interest from members are welcome — see our Employment page for details.
These acting appointments will run from 21 September 2026 to 5 October 2026, covering the period of Ashden's leave, after which the group's ordinary leadership structure will resume. The Board of Directors and the wider membership thank both Zane and Cooper for stepping up to these roles, and wish Ashden a restful period of leave.
Members with questions about these changes, or who are interested in the vacant Acting Executive Director, Events & Engagement position, are encouraged to reach out via info@pacificairvirtual.com.
Interested in joining the team?
We're always looking for passionate members to help lead the group forward.
A virtual airline, run like a real one.
Pacific Air Virtual Group is Australia's largest virtual airline, built around the same governance and operational structure as the airlines we simulate.
Our founder
Founded by Ashden Bell.
Pacific Air Virtual Group was founded by Ashden Bell, a long-time virtual airline executive with a career spanning multiple executive roles across the virtual aviation industry. Before being appointed Chief Executive Officer of Pacific Air Virtual Group, Ashden served as Chief Operating Officer of Skyline Virtual Air, where he helped shape flight operations and standards for another major virtual carrier.
Drawing on that experience, Ashden built Pacific Air Virtual Group around a clear principle: a virtual airline should be as well run as the real ones it simulates, with proper governance, clear accountability, and a genuine focus on the experience of every pilot who logs on.
"I've spent years in virtual airline leadership, and the thing that always separates a good virtual airline from a great one is structure — real accountability, real standards, and people who care about getting the details right."
Ashden Bell, Chief Executive Officer & Managing DirectorHow we're governed
Led by an Executive Team, accountable to a Board.
Pacific Air Virtual Group is led day-to-day by our Chief Executive Officer and Executive Team, who are responsible for flight operations and standards, member events and engagement, and corporate services. The Executive Team is in turn accountable to our Board of Directors, which provides oversight of the group's direction and standards across all of our operations.
Board of Directors
Governance & oversight
Sets the long-term direction of the group and holds the Executive Team accountable for how it's run.
Executive Team
Day-to-day leadership
Led by the CEO, responsible for flight operations, member engagement, and corporate services across the group.
Our Members
The airline in action
Every sector on our network is flown by our community of virtual pilots on the VATSIM network.
What we fly
Regional, domestic, international and freight.
From short regional hops within Queensland to long-haul international sectors across the Pacific and beyond, Pacific Air Virtual operates the full spread of services you'd expect from a major carrier — including dedicated freight operations.
We fly under the ICAO code PCV and the callsign Pacific Air, exclusively on the VATSIM network.
Want to know more?
Reach out to our team — we're happy to talk about the airline.
Leadership across the group.
Pacific Air Virtual Group is led by our Chief Executive Officer and Executive Team, who are accountable to our Board of Directors.
Executive Team
Pacific Air Virtual Group
Our Executive Team is responsible for the day-to-day running of the group, and reports to the Board of Directors.
Zane Gowans
Executive Director — Flight Operations & Standards
zane.gowans@pacificairvirtual.comCooper Schilli
Executive Director — Events and Engagement
cooper.schilli@pacificairvirtual.comVacant
Executive Director — Corporate Services
info@pacificairvirtual.com This role is open. Apply now →Group Leadership
Our sister carriers
Pacific Air Virtual Group also leads two sister virtual carriers, each with their own dedicated Chief Executive Officer.
Haydyn Wills
Chief Executive Officer, SwiftJet America
haydyn.wills@pacificairvirtual.comHave a question for a specific member of our leadership? Every member of the Executive Team can be reached directly by email, or you can send a general enquiry to info@pacificairvirtual.com.
Board oversight
Our Executive Team is accountable to the Pacific Air Virtual Group Board of Directors.
Two carriers, one group.
Alongside our Pacific Air mainline network, Pacific Air Virtual Group operates two subsidiary carriers — each with its own identity, network and leadership — expanding where and how our members can fly.
Our group
Built to reach further than Pacific Air alone.
AirAustralia and SwiftJet America both report into the Pacific Air Virtual Group Executive Team, each led by their own Chief Executive Officer. They fly under their own liveries and networks, giving our members two more ways to fly within the one group.
Questions about the Group?
Reach our subsidiary leadership through the team directory, or send us a general enquiry.
Fly fast. Fly proud.
SwiftJet America is Pacific Air Group's United States subsidiary, flying a full domestic network across America from its base at San Francisco International.
About SwiftJet America
America's network, Pacific Air Group's way.
Where Pacific Air's international network reaches a handful of US gateways, SwiftJet America builds out a full domestic network across the United States for our members to fly. From short hops along the West Coast to coast-to-coast sectors, SwiftJet gives you a whole new country to explore.
SwiftJet America is led by Chief Executive Officer Haydyn Wills and reports into the Pacific Air Virtual Group Executive Team.
Gallery
Red, white and blue across America.
Network
A domestic network built from San Francisco.
A sample of the routes SwiftJet America flies from KSFO:
- San Francisco – Los Angeles KSFO–KLAX
- San Francisco – Seattle KSFO–KSEA
- San Francisco – Las Vegas KSFO–KLAS
- San Francisco – Denver KSFO–KDEN
- San Francisco – Chicago KSFO–KORD
- San Francisco – Dallas/Fort Worth KSFO–KDFW
- San Francisco – New York (JFK) KSFO–KJFK
- San Francisco – Miami KSFO–KMIA
- San Francisco – Phoenix KSFO–KPHX
- San Francisco – Honolulu KSFO–PHNL
Join SwiftJet America
Three steps to your first SwiftJet flight.
All of Australia, for less.
AirAustralia is Pacific Air Group's low-cost subsidiary, linking the secondary cities and regional centres of Australia, with a handful of leisure routes of its own.
About AirAustralia
Filling in the gaps on the map.
Where Pacific Air connects the major capitals to the world, AirAustralia links the places in between: regional centres, secondary cities and holiday spots, complementing the Pacific Air mainline network rather than repeating it.
Every AirAustralia aircraft is named after an Australian landmark, from Daintree Rainforest to Mount Kosciuszko. AirAustralia is led by Chief Executive Officer Ayden Holton and reports into the Pacific Air Virtual Group Executive Team.
Gallery
Green, teal and blue, from coast to coast.
Network
Regional Australia and beyond.
A sample of the routes AirAustralia flies alongside the Pacific Air mainline network:
- Western Sydney – Townsville WSI–TSV
- Sydney – Emerald SYD–EMD
- Rockhampton – Melbourne ROK–MEL
- Brisbane – Western Sydney BNE–WSI
- Avalon – Auckland AVV–AKL
- Perth – Broome PER–BME
- Adelaide – Kangaroo Island ADL–KGC
- Cairns – Mount Isa CNS–ISA
- Sydney – Broken Hill SYD–BHQ
- Western Sydney – Denpasar WSI–DPS
Join AirAustralia
Three steps to your first AirAustralia flight.
Sixteen aircraft, thirteen types.
Our fleet spans regional turboprops and jets through to widebody long-haul equipment, covering every route on our network — from a short island hop to a transpacific long-haul service.
Livery
Green, teal and white.
Every aircraft in the fleet wears our signature green-to-teal tail, echoing the wordmark our members fly under every day. Several of our aircraft also carry the oneworld livery, reflecting our alliance partnerships within the simulated world.
The fleet list
Aircraft & registrations
Each aircraft is named for an island across our network — a nod to the Pacific routes we were founded to serve.
| Registration | Aircraft name | Type | Family |
|---|---|---|---|
| VH-64A | Island of Mango | DH8D | De Havilland Canada Dash 8-400 |
| VH-65A | Island of Tonga | F100 | Fokker 100 |
| VH-65B | Island of Kito | F100 | Fokker 100 |
| VH-66A | — | B752 | Boeing 757-200 |
| VH-6BA | Island of Nomuka | B38M | Boeing 737 MAX 8 |
| VH-6BB | Island of Efate | B38M | Boeing 737 MAX 8 |
| VH-6EA | Island of Fukave | A320 | Airbus A320-200 |
| VH-6IA | Island of Malden | A388 | Airbus A380-800 |
| VH-6JA | Island of Fonoifua | A359 | Airbus A350-900 |
| VH-6NA | Island of Espiritu Santo | B739 | Boeing 737-900 |
| VH-6OA | Island of Vatu Vara | B738 | Boeing 737-800 |
| VH-6OB | Island of Arorae · oneworld | B738 | Boeing 737-800 |
| VH-6PA | Island of Tofua | A319 | Airbus A319-100 |
| VH-6QA | Island of Kotu | A21N | Airbus A321neo |
| VH-6WA | Island of Matuku | B77W | Boeing 777-300ER |
| VH-6XA | Island of Tabiteuea | A333 | Airbus A330-300 |
How the fleet is used
Matched to every mission.
See where our fleet flies.
Check out our full network of domestic, regional and international routes.
Our network.
Pacific Air Virtual flies from Sydney, our main hub, plus Brisbane, Melbourne, Perth and Auckland, to destinations right across Australia, New Zealand, the Pacific, Asia and North America.
Our bases
Five bases, one main hub.
Route map
Explore the network.
Popular routes
Most flown by our pilots
Domestic & regional Australia Flown from Sydney, Brisbane, Melbourne and Perth
- Sydney SYD
- Brisbane BNE
- Melbourne MEL
- Perth PER
- Adelaide ADL
- Cairns CNS
- Western Sydney WSI
- Townsville TSV
- Darwin DRW
- Rockhampton ROK
- Emerald EMD
- Gladstone GLT
- Moranbah MOV
New Zealand Flown from Sydney, Brisbane and Melbourne
- Auckland AKL
- Christchurch CHC
- Queenstown ZQN
- Wellington WLG
Pacific Islands Flown from Sydney and Auckland
- Nadi NAN
- Rarotonga RAR
- Port Vila VLI
Asia Flown from Sydney and Perth
- Tokyo NRT
- Singapore SIN
- Denpasar DPS
North America Flown from Sydney
- Honolulu HNL
- Los Angeles LAX
How to fly with us
Every sector, flown live on VATSIM.
Our network is flown on the VATSIM network under the ICAO code PCV and callsign Pacific Air. Whether it's a short regional freight run into Moranbah or a long-haul international sector into Tokyo or Los Angeles, our members choose the routes and aircraft from the fleet to match.
See the aircraft we fly
Questions about the network?
Get in touch and we'll point you in the right direction.
Movember at Pacific Air 💙
This community is more than PIREPs and flight hours.
Throughout November we're supporting men's mental health, suicide prevention, and prostate and testicular cancer awareness. Check in on a mate, talk about what's on your mind, and know that help is always there.
Check in on someone
The bloke you just finished a flight with could be doing it tougher than they let on. A quick "how are you really going?" can mean a lot.
Talk about it
Too many men carry things alone because they feel they should be able to handle it. You shouldn't have to. Talking about what's affecting you is a strength.
Be there for a chat
Put yourself out there in case someone wants to talk. Our DMs are always open, no judgement, anytime. You're never bothering us by reaching out.
Need to talk?
Support is available 24/7.
If you're in Australia, you can reach out to any of these services, any time. If you or someone else is in immediate danger, call 000.
Our DMs are always open.
If you ever want to vent, want someone to listen, or just have a chat that has nothing to do with virtual aviation or VATSIM, the Pacific Air team will always find the time to talk. Reach out to any of us on Discord. No judgement, anytime.
Look after yourselves, gents. Let's make this Movember count 💙
Request a pilot portal account.
Fill in your details and our Pilot Services team will set up your account and email you your login. You can still email pilotservices@pacificairvirtual.com if you'd prefer.
Appeal a moderation decision.
If you received a timeout of more than 12 hours, a kick or a ban in the Pacific Air community and you think it was wrong or too harsh, you can ask a Senior Moderator to review it.
Questions, answered.
The things pilots ask us most. Can't find your answer? Ask in our Discord or contact us.
How do I join Pacific Air?
Do I have to fly on VATSIM?
No. Flying on VATSIM isn't mandatory, but we highly recommend it for the live air traffic control and realism it brings. Our training team can help you get confident on the network.
Which simulators can I use?
Any simulator that works with Newsky. Newsky tracks your flights for us, so if your simulator connects to Newsky, you can fly with Pacific Air.
How do I get a pilot portal account?
Fill in the pilot portal account request form, or email pilotservices@pacificairvirtual.com with your name and the name you fly under on Newsky. Pilot Services will set up your account and email you your login. The portal shows your Newsky stats, PIREPs, training and announcements.
I forgot my portal password. What do I do?
Email passwords@pacificairvirtual.com with your name and username, and someone will reset it for you.
How do ranks work?
Every pilot starts as a Trainee and moves up as they build hours with us and complete training. See the Ranks page for what each rank needs.
How do I get training?
Request training from the Training page or, once you have an account, from My training in the pilot portal. Our instructors help with phraseology, VATSIM procedures and aircraft types.
Which routes and aircraft can I fly?
What is a PIREP?
A pilot report: the record of each flight you fly, created by Newsky. Flights with a low rating, a hard landing or a Newsky penalty are reviewed by Pilot Services, and you'll see the outcome in the pilot portal under My PIREPs.
How do I work for Pacific Air?
Open staff positions are listed on our Employment page, along with how to apply. All staff roles are volunteer positions.
Can I appeal a moderation decision?
Yes, if you received a timeout of more than 12 hours, a kick or a ban. Use our appeal form and a Senior Moderator will review it and email you with the outcome.
Is Pacific Air a real airline?
No. Pacific Air Virtual Group is a flight simulation community and isn't affiliated with any real-world airline.
Climb the ranks.
Every Pacific Air pilot starts as a Trainee and works their way up to Senior Captain by building hours with us and completing training along the way.
Hours are counted from your flights with Pacific Air on Newsky. Pilot Services confirms each promotion, and you can track your progress in the pilot portal.
Ready to start climbing?
Request training, or sign in to the pilot portal to see your progress.
Pacific Air, live.
See our flights in the air right now, our fleet, and who flew our latest flights. Everything here comes from Newsky.
Live map
In the air right now.
Flights in the air
Flying right now.
| Flight | Aircraft | Route | Departed | ETA (UTC) |
|---|
Updated every minute from Newsky. ETA is Newsky's estimate where available, otherwise the scheduled arrival.
Leaderboards
Top of the board.
Pilots are shown by first name and last initial. Leaderboards reset at the start of each month (UTC).
Our fleet
Our aircraft.
| Aircraft | Type | Status | Last flight |
|---|
Aircraft being flown right now show as In the air.
Recent flights
Who flew our latest flights.
Join the team behind Pacific Air.
We're always interested in hearing from people who want to help run Australia's largest virtual airline.
Current vacancies
Open positions
Executive Director, Corporate Services
- Role level
- Tier 8 Leadership
- Reports to
- Chief Executive Officer
- Division
- Corporate Services
- Closing date
- 28 October 2026
About the role
As Executive Director, Corporate Services, you'll be a member of the Pacific Air Executive Team and lead the Corporate Services Division, which looks after the airline's marketing, finances and public representation. You'll work closely with the Chief Executive Officer and the rest of the executive team to grow the airline.
What you'll do
- Work with the Chief Executive Officer to ensure appropriate funding and income initiatives are in place
- Make sure the airline is well represented in the community and visible on the VATSIM network
- Lead marketing initiatives across our digital presence
- Create community initiatives such as merchandise with the Chief Executive Officer
- Work with the executive team on policy development and the airline's strategic growth
What we're looking for
- A general knowledge of marketing, finances and public representation
- Experience as, or the ability to be, an effective line manager
- The ability to write SOPs and provide governance on them
- Someone approachable who's comfortable making difficult decisions
- Previous virtual airline management or VATSIM experience is highly regarded, but not required
Instructors
- Department
- Training
- Reports to
- Training Services Director
- Network
- VATSIM
- Closing date
- Open until further notice
About the role
We're looking for several Instructors to join the Training Department and help our pilots fly with confidence on the VATSIM network. You'll work directly with pilots on their phraseology and support them through the critical phases of flight.
What you'll do
- Work with pilots on their phraseology on the VATSIM network
- Assist pilots through critical phases of flight
- Share your knowledge of particular aircraft types with the pilots you train
What we're looking for
- A strong knowledge of particular aircraft types
- Confidence with phraseology and flying on the VATSIM network
- The patience and clarity to guide pilots through critical phases of flight
Interested in a different role? We're always happy to hear from you at employment@pacificairvirtual.com.
Behind the scenes
More than pilots.
Running Pacific Air Virtual Group takes more than people flying the network — from flight operations and standards, to member events, to corporate services, our staff teams keep the airline running. Openings are posted here as they come up.
Fly with Pacific Air.
Ready to join our community of virtual pilots? Here's everything you need to get started.
Join our Discord
Connect with the community, get support and stay up to date with everything happening at Pacific Air.
discord.gg/7NCMDawb7AJoin our Newsky
Newsky is where we log our flights — sign up here to start tracking your sectors with the airline.
newsky.app/airline/PCVPilot portal account
Once you're on Newsky, request your pilot portal account to see your stats, PIREPs and training.
Request a pilot portal accountNeed help?
If you require help or have any concerns, reach out to our Pilot Services Team and a member will be in contact with you.
pilotservices@pacificairvirtual.comGet in touch.
Whether it's a general question, an employment enquiry, or something you'd like to raise with our leadership, here's where to send it.
General enquiries
Questions about the airline, our network or getting involved.
info@pacificairvirtual.comOffice of the CEO
For matters you'd like to raise directly with our Chief Executive Officer.
ceo@pacificairvirtual.comBoard of Directors
For governance matters or concerns you'd like the Board to be aware of.
board@pacificairvirtual.comModeration appeals
Received a timeout over 12 hours, a kick or a ban that you'd like reviewed?
Appeal a decisionFollow Pacific Air
Keep up with the airline on social media, or chat with the community on Discord.
Fly with us
PCV · Pacific Air
Pacific Air Virtual Group operates on the VATSIM network under the ICAO code PCV and the callsign Pacific Air, flying regional, domestic, international and freight services from our main hub in Sydney.
Your privacy at Pacific Air.
What we collect, why we collect it, who we share it with, and how you can access, correct or delete it.
1. About this policy
Pacific Air Virtual collects only the personal information needed to run our virtual airline, and never sells it. This policy explains what we collect, why, who we share it with, and how you can access, correct or delete it.
PAV is a non-commercial flight simulation community. We are not affiliated with any real-world airline, and nothing on our website, Discord server or flight tracking tools relates to real-world travel.
This policy applies to our website at pacificairvirtual.com, our Newsky, our Discord server, and any flight tracking software we provide or recommend. It is written with the Australian Privacy Principles (Privacy Act 1988 (Cth)) in mind, and also covers members in the European Union and United Kingdom under the GDPR.
By registering as a pilot or using our services, you agree to the handling of your information as described here.
2. Information we collect
We collect information you give us when you register, information generated when you fly with us, and basic technical data from your use of our website.
| Category | What it includes | Where it comes from |
|---|---|---|
| Account details | Name, email address, country, password (stored hashed), pilot ID | You, at registration |
| Network IDs | VATSIM CID and/or IVAO VID | You, at registration |
| Community accounts | Discord username and user ID | You, when you join or link Discord |
| Flight data | PIREPs, routes, flight times, aircraft, landing rates, fuel, position reports during flights, rank and hours | Our flight tracker and your submissions |
| Communications | Messages to staff, support requests, applications and event sign-ups | You |
We do not ask for payment details, government ID numbers or any sensitive information such as health or political views. Please do not send us this kind of information.
Live flight positions may be shown publicly on our live map and leaderboards together with your pilot ID and name (or display name).
3. How we use your information
We use your information only to run PAV as a flight simulation community. Specifically, we use it to:
- Create and manage your pilot account, rank, hours and awards
- Record, validate and display your flights (PIREPs, live map, statistics, leaderboards)
- Confirm your VATSIM or IVAO membership and check flights were flown on the network where required
- Give you access to the right Discord roles and channels
- Send you service emails such as account notices, password resets and inactivity reminders
- Send optional news and event announcements, which you can opt out of at any time
- Keep the community safe and enforce our rules, including investigating misconduct or cheating
- Maintain, secure and improve our website and tools
We do not use your information for advertising, and we do not make automated decisions about you with legal or similarly significant effects.
4. Who we share it with
We share information only with the services that make PAV work, and only as much as each one needs. We never sell or rent personal information.
| Service | Purpose | Information involved |
|---|---|---|
| Newsky | Pilot accounts and flight tracking | Account details, flight data |
| VATSIM / IVAO | Membership and online-flight checks | Network ID, flight data |
| Discord | Community server, roles, announcements | Discord username and ID, pilot ID |
Each of these services has its own privacy policy, which governs how it handles your data.
We may also disclose information if required by law, or where needed to protect the safety of our members or the integrity of the community. PAV staff (volunteers) can see member information only as far as their role requires.
5. Storage, security and retention
We keep your information on secured servers and delete or anonymize it once it is no longer needed.
Security. Passwords are stored hashed, our website uses HTTPS, and admin access is limited to staff who need it. No system is perfectly secure; if a data breach is likely to cause you serious harm, we will notify you and, where required, the Office of the Australian Information Commissioner (OAIC).
Overseas storage. Some of our service providers (such as Discord and our host) store data outside Australia, including in the United States and Europe. By using PAV you consent to this transfer, and we choose providers with reasonable security practices.
Retention.
- Active accounts: kept while your account is active
- Inactive accounts: may be marked inactive after 30 days and deleted after 4 months without activity
- Flight records: kept with your account; after deletion they may remain in anonymized statistics
- Server logs: kept for up to 90 days
6. Your rights
You can ask to see, correct or delete your personal information at any time by contacting us (section 7). We will respond within 30 days.
- Access: request a copy of the information we hold about you
- Correction: update your details in your profile, or ask us to fix anything inaccurate
- Deletion: ask us to close your account and delete your data, except anything we must keep to meet a legal obligation
- Opt out: unsubscribe from news emails using the link in each email or your profile settings
EU and UK members. Under the GDPR you also have the right to restrict or object to processing, to data portability, and to withdraw consent. We process your data to provide the service you signed up for (contract), and for our legitimate interest in running a safe, fair community.
Complaints. Please contact us first so we can try to fix the problem. If you are not satisfied, you can complain to the OAIC in Australia, or to your local data protection authority in the EU or UK.
7. Other details and contact
Minimum age. Members must be at least 13 years old, in line with Discord's terms and VATSIM/IVAO requirements. If we learn that we hold information about a child under this age, we will delete it.
Cookies. We use essential cookies to keep you logged in and remember your settings.
Changes to this policy. We may update this policy as our services change. We will post the new version here with an updated date and announce significant changes on Discord or by email.
Contact us. For privacy questions or requests, contact our privacy contact:
Last updated: 26 September 2026
Request training.
Want a hand with an aircraft in our fleet, or getting comfortable on VATSIM? Tell us what you need and when you're free, and our training team will match you with an instructor.
Request sent
Thanks, . Our training team will be in touch on Discord or by email to set up a session.
Reference
We'll be back shortly.
The pilot and staff portals are temporarily offline while we upgrade them with a more secure login and a shared database, so your account and details work on every device.
Pilots
Your flights on Newsky aren't affected. Keep flying as normal, and everything will show in the portal once it's back.
For help in the meantime, email pilotservices@pacificairvirtual.com.
Training
You can still ask for training using the request form on our Training page, or by emailing the Training team.
Staff
Please keep using Discord and email for now. We'll let you know as soon as the staff portal is back, along with your new login details.
Announcements will continue on our Discord while the portals are offline. Thanks for your patience.
VATSIM recommended, your data protected
Flying on the VATSIM network isn’t mandatory at Pacific Air, but we highly recommend it for the live air traffic control and realism it brings to every sector. Whether you fly online or offline, we collect only the information needed to run the airline and never sell it. Member data is handled in line with the Australian Privacy Principles and the EU and UK General Data Protection Regulation (GDPR), so you can access, correct or delete your information at any time.